Cancellation and Refund Policy

If the consumer chooses to cancel, consumer will only be refunded if their cancellation was submitted 24 hours prior to the booked training session. If the consumer cancels less than 24 hours of the session, consumer will only be able to reschedule.

Membership Plan Policy

All memberships are set to automatically renew on a monthly basis. The associated payment method on file will be charged on the same day each month unless the membership is canceled in advance. By enrolling, members agree to this recurring monthly payment schedule. Monthly training sessions must be used within the billing cycle. Unused sessions do not roll over or accumulate in the following months. It is the client’s responsibility to schedule and use their sessions each month. Upon each monthly renewal, a booking code will be issued to the client, which will cover the cost of the included sessions when booking. This code expires 30 days from the date of issue and must be used within that timeframe. To avoid being charged for the next billing cycle, you must cancel your subscription before the upcoming billing date.

Privacy Policy

Effective Date: 4/23/2025

At LevelUp , your privacy is of paramount importance. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our booking services and interact with our website. By accessing and using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

Personal Information You Provide: When you make a booking, we collect personal details such as your name, email address, phone number, and payment information (via Stripe). We also collect any additional details you provide through booking forms or inquiries.
Automatically Collected Information: When you visit our website or interact with our services, we may automatically collect certain technical data, including your IP address, browser type, and usage data through cookies or similar technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Process Bookings: We use your personal and payment information to process your booking and payment through Koalendar and Stripe.
To Communicate with You: We may use your contact details to confirm your booking, send reminders, or communicate regarding any changes to your appointment or our services.
To Improve Our Services: We may analyze the data we collect to enhance the functionality of our website and services, making your experience more efficient.
To Comply with Legal Obligations: We may use your data to comply with applicable laws and regulations, and to resolve disputes or enforce our agreements.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

Payment Processing: Your payment information is processed through Stripe, a third-party payment processor. We do not store your full credit card information; it is securely processed by Stripe in accordance with their privacy policy. You can review Stripe’s privacy policy here: Stripe Privacy Policy.
Koalendar Integration: We use Koalendar for booking management. Personal data you provide, including details of your booking, is shared with Koalendar to manage scheduling and availability. You can review Koalendar’s privacy policy here: Koalendar Privacy Policy.
Service Providers: We may engage trusted third-party service providers (such as web hosting, email services, and analytics platforms) to assist in operating our business. These service providers are required to maintain the confidentiality of your data.
Legal Requirements: We may disclose your personal information if required by law or to protect our rights, safety, or the safety of others.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no data transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

Access and Update Your Information: You may update or correct your personal information by logging into your Koalendar account or by contacting us directly.
Cancellation and Refunds: As part of our cancellation policy, bookings must be canceled at least 24 hours before the session to qualify for a refund. Refund requests made after this time will not be processed. Please refer to our Terms and Conditions for more details.
Opting Out of Communications: You can opt out of marketing emails by clicking the “unsubscribe” link at the bottom of our communications. However, you will still receive essential transactional emails, such as booking confirmations and reminders.
Cookies and Tracking Technologies: You can manage cookies through your browser settings. However, disabling certain cookies may affect your experience on our site.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Once the information is no longer needed, it will be securely deleted.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the Effective Date will be updated accordingly. We encourage you to periodically review this page to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us at:
Email: levelupsoccertoday@gmail.com
Phone: 801-949-9683

By using our booking services, you acknowledge that you have read and understood this Privacy Policy.

Game Evaluation Policies

Payment Policy

(Applies If Quote Is Accepted) - If the quote is accepted, an invoice will be sent to the customer via email. Payment must be completed at least 12 hours prior to the scheduled game time. Failure to submit payment by this deadline will result in a $15 late fee added to the total balance. This policy ensures everything is confirmed and ready ahead of time. Thank you for your understanding and timely cooperation.

Cancellation Policy

(Applies Upon Quote Acceptance) - If you choose to accept the quoted price and move forward with the Game Evaluation, please note the following: Cancellations must be made at least 24 hours before the scheduled game time. If a cancellation is not made within this window, you may be subject to a charge of the base fee of $60, as time has been set aside specifically for your session. This policy helps ensure fairness and respect for time reserved in advance. I have read and understand the cancellation policy, and I agree to the terms outlined above.